At Wesley Summit, we are committed to providing you with high-quality products and a seamless shopping experience. However, if you’re not completely satisfied with your purchase, we have outlined our return and refund policy below.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product is damaged or defective upon arrival.
  • The product does not match the description provided on the website.

To be eligible for a return, you must contact us within 7 days of receiving your order. Please ensure that the product is unused, in the original packaging, and in the same condition as when you received it.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used or altered in any way.
  • Items purchased during promotions or sales unless they are damaged or defective.
  • Products that were not purchased directly from Wesley Summit.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos of the damaged or defective product.
  2. Once your return request is approved, we will provide you with further instructions for returning the item.

4. Refunds

  • Refunds will only be issued in cases where the product is deemed damaged or defective upon receipt.
  • Since we offer Cash on Delivery (COD) as the only payment method.
  • Refund requests will be processed within 7-10 business days after we receive the returned item.

5. Return Shipping Costs

  • If your return is due to a defective or incorrect item, we will cover the cost of return shipping.
  • If the return is due to a change of mind or personal preference (which is not covered by our return policy), you will be responsible for return shipping costs.

6. Exchanges

Currently, we do not offer direct exchanges. If you would like a different item, please return the original item and place a new order on our website.

7. Damaged or Defective Items

If your item is damaged or defective, please contact us within 7 days of receiving your order.

8. Contact Information

If you have any questions or need assistance with a return, please contact us at: Email: [email protected]