At Wesley Summit, we aim to deliver your orders quickly and securely. Below are the details of our shipping policy to help you understand how we handle your orders and deliveries.

1. Order Processing Time

  • Orders are processed within 2-3 business days from the time the order is placed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

  • Wesley Summit offers worldwide shipping, with delivery times varying based on your location.
  • Standard shipping typically takes 7-15 business days depending on the destination. Some remote areas may take longer.
  • You will receive an email with your order details and a tracking number (if applicable) once your order has shipped.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location, weight of the products, and delivery method.
  • We strive to offer competitive and transparent shipping costs. Any additional shipping charges will be clearly displayed during the checkout process before payment.

4. Delivery Areas

  • We ship worldwide, so no matter where you are located, we can deliver to your address (please ensure the shipping address is accurate).
  • For international shipments, customs duties and taxes may apply depending on the country. These fees are the responsibility of the customer.

5. Cash on Delivery (COD)

  • We only offer Cash on Delivery (COD) as a payment method. This means you pay for your order at the time of delivery, in cash.
  • If you are unable to pay upon delivery, the order will be returned, and you may be subject to additional fees based on delivery attempts.

6. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number (if applicable). You can track your order through the shipping provider’s website for updates on your delivery status.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes or certain restricted locations. If you have any questions about your shipping address, please contact us at [email protected] before placing your order.

8. Delays and Issues

  • While we do our best to ensure timely delivery, Wesley Summit is not responsible for delays caused by weather, customs issues, or any other factors outside our control.
  • If your order is delayed, please check the tracking status or contact our customer service team at [email protected] for assistance.

9. Damaged or Lost Shipments

  • If your package is damaged or lost in transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue.
  • Please note that we are not responsible for lost or damaged items once they have been delivered, but we will do our best to help.

10. Shipping Address

  • Please ensure that the shipping address you provide is correct. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses.

11. Contact Us

If you have any questions about your shipping, delivery times, or anything else related to shipping, please feel free to contact us at: Email: [email protected]